The concept of e-service represents one prominent application of utilizing the use of information and communication technologies in different areas. Basically, there are three main components: service provider, service receiver and the channels of service delivery. For example, as concerned to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. The channel
of service delivery is the third requirement of e-service. Internet is the main channel of e-service delivery while other classic channels are also considered.
