(National Aviation University, 2023-04) Kovryhina, Olena; Ковригіна, Олена
Effective protection of user rights helps to increase confidence in domestic air carriers, attract international customers, cooperate with other companies, and maintain reputation, which in turn positively affects the company's financial results. Although all air traffic over Ukraine is currently banned, this issue was relevant before the full-scale invasion and will remain so after the victory. The aspect of baggage loss was not the subject of recent research by domestic scientists, but Radchuk O.P. pointed out the problem of air transport.